We take back
Unused baskets still in wrap. Unsat stools.
Returns
If a weave needs to come back.
Write to studio@merrowde.com within 14 days of delivery. Wait for an authorisation before you ship.
We cannot take
Pieces with broken cane, rain swell or scuffs from use.
Marked in transit
Photograph the carton and the piece the day it arrives. We replace or refund the damaged item.
Ask first
Email us the SKU and photos if the piece is marked. Do not post it back until we send a return number.
Pack and ship
Send to UNIT 5, 15/F, KING PALACE PLAZA, 55 KING YIP STREET, KWUN TONG, KOWLOON, HONG KONG. Change of mind: you pay return freight. Faulty goods: we pay.
Refund
After inspection, usually within 10 working days, back to the original payment method.
Last updated 4 September 2026 · See also shipping.