Write to the weave room.

How to reach us

• Email — shidawei2026@outlook.com (the only public mailbox; it is read every working day)
• WhatsApp — +852 9660 6754 for a quick sizing or stock question
• Registered office — ROOM 102, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG
• Reply time — within one working day, Monday to Friday, Hong Kong time (GMT+8). Messages sent on Saturday or a public holiday are answered the next working day.

Put these five things in the first email

1. Piece name or SKU — for example Low Cane Stool, RN-STL-06. A photograph of the page is fine.
2. Quantity — one piece, or a project count. Say if the count may change.
3. Colour and finish — Natural or Smoke, and whether the timber rim should stay raw or take an oil.
4. Destination country and city — this sets the freight method, the duty position and the carton size.
5. Required arrival date — an on-site or in-store date, not just "as soon as possible".

With those five lines we can quote in one reply instead of three. If a date is tight, say so in the subject line and we will answer on timing before price.

Wholesale and project work

Retailers, interior studios and hospitality buyers: send your line list with quantities and destination, and we will reply with unit pricing, carton dimensions, dimensional weight and a lead time. Trade orders are quoted per order; a weave run of twenty stools takes a new soak date, so lead time moves with quantity.

Ask for a sample piece when the colour matters. Samples are billed and credited against the first bulk order.

Press and content

Use the same mailbox with "Press" in the subject. We can supply studio frames, dimensions, material notes and a plain-language line about cane peel and core. We do not run paid placements and we do not pay for reviews. Please do not describe PE rattan as natural cane in a feature — they are different fibres.

Complaints

Send the order reference, the SKU and photographs of the piece and the carton. We acknowledge within one working day and give a substantive answer within three working days.

If the answer does not settle it, ask for the matter to be escalated and it moves to a second reviewer, who replies within five working days. Transit damage claims stay open until the replacement is delivered. Nothing here removes a right you have under Hong Kong law.

No cards, no checkout

This site is a display and enquiry site. There is no cart, no card field and no online payment. We never ask for card numbers, one-time codes or banking passwords by email or WhatsApp.

When you accept a written quotation we issue a formal invoice from Shidawei Trading Limited and payment runs by bank transfer or another method named on that invoice. Anything else claiming to take payment for Reed Nook is not us.